- Merchant Services
ITES – Information Technology Enabled Services
We are extremely passionate about our customer’s growth. That’s how we aim to grow from a nucleus of talent to a center of excellence working as an extended arm of your businesses to make the outsourcing experience smooth and hassle-free. We understand your business. The core team has served more than 50 customers in UK, North America, Australia and India. Our services cover a wide spectrum, from:
- Call Center Services (Outbound, Inbound, Email and Chat Support)
- Market survey, research and Data Mining/ Analytics
- Email and Chat Support.
Email And Chat Support
Presence of High-Quality English and French educated Resources available locally, LAKSH has been able to form a strong team of Email and Chat Support executives delivering 24*7 support services to its Clients from US and UK. Some of the domains covered under this ambit are,
- SMS Marketing
- Travel and Tourism
- Digital Marketing
IT - Software Development and Marketing
BUILDING PROCEDURAL SPECS
Our BPO experts interact with your workforce to decide on particulars of process flows, authority and approval procedures, sample transactions, escalation processes and other relevant workflows. Subsequently, we finalize a Service Level Agreement (SLA) with details of the proposed workflow with individual accountabilities, and performance benchmarks.
This is conducted to verify the success of the transfer of your processes to our site. You get to sample the BPO process. We ensure that services to be outsourced are exactly as per your requirements and satisfaction. This also holds true for the service quality and cost. This phase concludes with the delivery of the final plan and acceptance agreement
PROCESS ENHANCEMENT & IMPROVEMENT
In this stage, the BPO project is live and operational. We ensure that our deliverables are as per your requirements and expectations. We provide Quality Assurance reports and consistently monitor the project to ensure that you get a service that exceeds your expectation. We also work toward constant improvements.
BENEFITS AND ADVANTAGES
- Companies focus more on their core competencies
- Cut costs drastically
- Improve efficiency levels
- Reduce time to market
- Free up resources
- Enhance productivity
- Improve profitability
- Improved accountability
Merchant Services For Payment (Terminal And Online)
LAKSH provides seamless Customer Acquisition platform for various Clients from UK and US in the domain of Merchant and Payment Services being offered to Small and Medium enterprises.
With a dedicated Business Manager for each Client Account and Quality Resources available , Laksh enables the Client to transfer the operational facets of its business such as Lead Generation , Appointment Setting, Document collection and processing as well as 24*7 Customer service to 1 and instead Focus on Business Growth.
LAKSH Solutions Fortitude
- Core team’s proficiency in serving global customers. Understanding Client’s requisites by applying best of breed methodologies.
- Excellence in executing short and long term projects to your specific requirements
- Expertise in devising a fine balancing mechanism between sales generation and compliance control measures
- World class quality and on-time deliverables at amazing cost-effective prices.